Terms and Conditions for Coral Bloom

Welcome to Coral Bloom. These Terms and Conditions govern your use of our online platform and the purchase of our floral services and products. By accessing or using our service, you agree to comply with and be bound by these terms. Please read them carefully.

1. General

• Coral Bloom ("our site," "we," "us," or "our") provides fresh flower arrangements, bespoke nautical-themed bouquets, wedding floral design, and corporate floral services.
• These Terms and Conditions apply to all visitors, users, and others who access or use our service.
• By placing an order or using our services, you warrant that you are at least 18 years old or are visiting our site under the supervision of a parent or guardian.

2. Products and Services

• We offer a variety of fresh floral arrangements for all occasions, including custom designs and nautical-themed bouquets.
• Product images on our online platform are for illustrative purposes; actual arrangements may vary slightly due to seasonal availability and the artisanal nature of floral design. We reserve the right to substitute flowers of equal or greater value to ensure timely delivery and quality.
• For wedding and corporate floral services, specific terms will be outlined in a separate agreement or proposal.

3. Ordering and Payment

• Orders can be placed directly through our online platform or by contacting us via phone or email for bespoke requests.
• All prices are listed in GBP and are subject to change without prior notice.
• Payment must be made in full at the time of order placement, unless otherwise agreed upon for specific services. We accept major credit/debit cards as indicated on our payment page.
• Order confirmation will be sent upon successful payment.

4. Delivery

• We offer local flower delivery within specified areas. Delivery charges, if any, will be clearly stated at checkout.
• While we make every effort to deliver within the requested timeframe, delivery times are estimates and cannot be guaranteed. Factors such as traffic and weather may affect delivery schedules.
• It is your responsibility to provide accurate and complete delivery information. Incorrect details may result in delays or non-delivery, for which we cannot be held responsible.
• If the recipient is not available, we will attempt to leave the flowers in a safe location or with a neighbour. If this is not possible, we will contact the sender to arrange re-delivery, which may incur an additional charge.

5. Cancellations and Refunds

• Cancellations for standard floral arrangements must be made at least 24 hours prior to the scheduled delivery or pickup time for a full refund.
• Cancellations made less than 24 hours in advance may be subject to a cancellation fee or no refund, depending on the stage of preparation.
• For wedding and corporate floral services, cancellation policies will be detailed in the specific service agreement.
• If you are not satisfied with the quality of your order, please contact us within 24 hours of receipt with photographic evidence. We will assess the issue and, if deemed appropriate, offer a replacement or partial refund.

6. Intellectual Property

• All content on this online platform, including but not limited to designs, text, graphics, logos, images, and software, is the property of Coral Bloom or its content suppliers and is protected by intellectual property laws.
• You may not reproduce, distribute, modify, create derivative works of, publicly display, publicly perform, republish, download, store, or transmit any of the material on our site without our prior written consent.

7. Limitation of Liability

• Coral Bloom shall not be liable for any direct, indirect, incidental, special, consequential, or punitive damages, including but not limited to loss of profits, data, use, goodwill, or other intangible losses, resulting from your access to or use of, or inability to access or use, our service.
• We strive to ensure the information on our site is accurate, complete, and current, but we do not warrant its completeness or accuracy; nor do we commit to ensuring that the online platform remains available or that the material on the online platform is kept up to date.

8. Governing Law

These Terms and Conditions shall be governed and construed in accordance with the laws of the United Kingdom, without regard to its conflict of law provisions.

9. Changes to Terms

We reserve the right, at our sole discretion, to modify or replace these Terms and Conditions at any time. If a revision is material, we will provide at least 30 days' notice prior to any new terms taking effect. What constitutes a material change will be determined at our sole discretion.

10. Contact Us

If you have any questions about these Terms and Conditions, please contact us:

• By mail: unnamed road, Uk
• By phone: +447487346645